Goods Returns
If you need to return an item, please contact us first so we can confirm the quickest route (return, exchange, or technical support). If a product is not operating correctly, our team can often help you resolve it without delay.
Contact Returns Team Troubleshooting & FAQs
Before You Return Anything
- Please contact us by email or telephone before sending goods back.
- If you received the wrong item or placed an incorrect order, contacting us first helps speed up the solution.
- You have the right to return an item within 14 days of delivery (where applicable).
How to Return Goods
Step 1 – Provide Your Order Details
- Order number / invoice number
- Part number(s) and quantity
- Reason for return (unused / ordered incorrectly / faulty / warranty query)
Step 2 – Complete the return form
Download our Goods Return Form:
Download Goods Return Form
Download blank goods return form (for trade accounts without our information)
Step 3 – Pack the goods securely
- Please return items unused, in original packaging where possible.
- Include the completed return form inside the parcel.
- Use protective packaging to avoid transit damage.
Step 4 – Send to our returns address
Connexion Developments Ltd
Unit 3, Rainbow Court
Armstrong Way
Great Western Business Park
Yate, Bristol, BS37 5NG
United Kingdom
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Refunds, Credits & Faulty Items
- Once received and inspected, we will confirm eligibility for refund, credit or exchange.
- If an item is faulty, please contact us with a brief fault description (and photos if helpful) so we can advise next steps.
- Items returned incomplete, used, damaged, or outside the return window may not be eligible for refund.
Contact Details
Telephone: +44 (0) 1454 334 990
Fax: +44 (0) 1454 326 390
Email: [email protected]
Company Reg: 03502257
VAT: GB 712906644